Has Toniq got the skills to manage our backups?
We at Toniq, cannot think of anyone better! Toniq staff
are already often called upon to recover lost data and advise on
database integrity. ToniqVault is built on one of the world's
most widely used 'backup engines' which has been
implemented in over 1 million sites around the
world.
Your data is held in several places: on your own network, on
protected computers in Christchurch (which are routinely monitored)
and in a specialised secure data centre in Auckland.
Is it really just $1 a day?
It's $30 per month. You get a further 4% discount for
annual pre-pay. Organise a group of 2 or more to sign up at
the same time, and get further discounts.
How long will backups take?
Minutes usually. ToniqVault uses a process which only exports
changes to the database which are compressed (zipped).
So routine backups are fast and can be done DURING the day, while
you are working. Once a month a full backup is made and this will
take some time, e.g. 15-30 minutes.
Is my data confidential?
Definitely; provided you don't tell anyone your encryption
password. Before being sent over the internet, your data is
segmented, zipped and encrypted so the data is useless to anyone
without knowledge of the processes AND your password. However you
may wish to give Toniq your password so we can occasionally check
the integrity of your data and assist your staff if a business
critical event occurs in your absence.
Can I stop doing the ordinary backups in Toniq?
Yes, with a proviso. ToniqVault makes a local network (on site)
backup before sending, so if your Internet goes down a local
restore is possible. If the nature of the crisis means that
data must be restored at a different premises that does not
have the Internet, ToniqVault cannot help you quickly. In
this rare scenario, our staff can create a physical (e.g. USB 'pen
drive') copy and courier it to you. For maximum safety, you may
wish to continue doing USB backups.
Is it easy to recover my data?
Yes, it is very easy and it can be done at any time. Toniq staff
can assist you during our normal work hours (or our extended
support hours until 10pm) OR you can use a simple 'restore' feature
in the backup software. Your hardware vendor will have no problems
using ToniqVault.
|
What if Toniq cannot restore my data?
If Toniq has a catastrophe with its off-site operations at the
same time you have a catastrophe in your store (this would be an
extremely unlikely coincidence), then Toniq will assist you to
re-build your Toniq Dispensary and Toniq Retail databases.
Realistically, if Toniq cannot restore your data; then the
backups have been failing, or you are not backing up the correct
data. In the case of backup failure, ToniqVault notifies both
yourself and Toniq by email. If we receive consecutive backup
failure messages, we will attempt to contact you to investigate
what is wrong. We recommend you follow up with any error messages
you receive.
Do I have to leave my computers connected to the internet at
night?
Your Server computer has to be connected to the internet for the
off-site backup to proceed (and already will be if you are on the
Health Network). Toniq can arrange for the backup to be done during
the day or can force your Server computer to switch off after the
backup has been processed.
How many and for how long are backups held off-site?
Backups are held for a minimum of 3 months (longer retention
periods are available on request), e.g. 3 full end-of-month and 10
daily backups being kept.
What volume of data can be backed-up?
As part of the $1-a-day offer you get up to 10 gigabytes of data
storage. This should be ample for the Toniq databases and normal
commercial files such as documents, payrolls and e-mail.
(More data storage is available on request).
Can I change from other backup service providers?
No problem. Just check the renewal dates and termination
details in your existing contracts.
How do I get started?
There is no long term commitment and you can terminate the
ToniqVault agreement at short notice.
|
